ITIL® Foundation

ITIL® Foundation

This is an entry-level certification for IT managers that offers attendees a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle.

What is this course?

This is a 3-day, instructor-led, entry-level course for teams who need an insight into the key elements, concepts and terminology used in the ITIL® service lifecycle. The stages of this lifecycle include:

  • Service Strategy
  • Service Operation
  • Service Design
  • Continual Service Improvement (CSI)
  • Service Transition

Attendees also grasp the linkages between lifecycle stages, the processes and functions used and their contribution to IT service management (ITSM) practices.

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Why take it?

Teams can expect to gain a general overview and understanding of ITIL®. Key topics include:

  • Reasons why an organization should follow ITIL® best practices.
  • The organizational impact of a best practice implementation.
  • ITIL® terminology and definitions.
  • Adopting and adapting ITIL® principles.
  • The benefits and pitfalls of a best practice implementation.
  • ITIL® success stories.

The ITIL® Foundation certificate fulfills the prerequisities for moving up to the intermediate level.

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Who should attend?

This certification is open to anyone who has an interest in the subject. It is primarily aimed towards attendees who:

  • Require a basic understanding of the ITIL® Framework.
  • Need an understanding of how ITIL® can be used to enhance the quality of ITSM within a team.
  • Work within a team that has adopted and adapted ITIL® and need to be informed about, or contribute to, an ongoing service improvement program.

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Are there any prerequisites?

There are no mandatory prerequisities although experience in IT or related fields is beneficial.

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What courseware is provided?

Each attendee is provided with hard copies of the ITIL® Foundation student manual consisting of presentation slides, corresponding notes and 80 sample exam questions.

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What does it take to get certified?

To obtain the ITIL® Foundation certificate, attendees must pass a 40-question, 60-minute, multiple-choice exam. The passing score is 65% or 26 out of 40 questions must be correct. The exam is NOT included in the course fee. Testing locations vary depending on region.

Certification can be valuable to teams because it:

  • Demonstrates proven proficiency.
  • Reflects professional and personal achievement.
  • Offers greater recognition from peers.
  • Builds self-esteem.
  • Increases the likelihood of cooperation and buy-in.
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Course Upcoming Dates Price Book
ITIL® Foundation
On-Site Choose Your Own Date
$1295 per person Book It