What are the ITIL® courses available?

We currently offer two types of ITIL® courses:

ITIL® Crash Course

ITIL® crash-course for teams.

There are no prerequisites.

1 DAY

ITIL® Crash Course

This crash-course is perfectly suited to teams who need an awareness-level understanding of the ITIL® service lifecycle.

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Course	Upcoming Dates	Price	Book
ITIL® Crash Course	On-Site: Choose Your Own Date	$4000/ Session (up to 12 Students)	Book It

ITIL® Foundation Certification Prep

Entry-level ITIL® certification for individuals or teams.

There are no prerequisites.

3 DAYS

ITIL® Foundation

This is an entry-level certification for IT managers that offers attendees a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle.

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Course	Upcoming Dates	Price	Book
ITIL® Foundation	On-Site Choose Your Own Date	$1295 per person	Book It

What is ITIL®?

ITIL® is a public framework that guides IT providers on how to align their services with business needs. It consists of five core books:

Service Strategy

Transform IT services from an organizational capability into a strategic asset of the business that is focused on value.

Service Design

Determine the functional requirements for an IT service including its architectures, processes, policies, performance and documentation.

Service Transition

Develop and test IT services before they deployed into production.

Service Operation

Deliver and manage services at agreed levels.

Continual Service Improvement (CSI)

Identify and implement improvements to IT services that support the business.

ITIL® is a collection of best practices. This means it includes proven activities or processes used by organizations throughout the IT industry to manage their services. HP, Accenture and Carnegie Mellon University are some of the many contributors to the ITIL® framework.

Most organizations already have these procedures in place in one form or another. ITIL® simply defines a common approach to performing them. ITIL® best practices are a reference, not a blueprint. It draws on proven techniques that can be adopted and adapted to suit your organization.

ITIL® also provides a glossary of tightly defined and widely agreed upon terms. This enables all departments, agencies, customers and providers to speak a common language.

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Where did ITIL® come from?

How many times have you heard this? “Let’s not reinvent the wheel.” That question was the basis for the creation of ITIL®.

When Margaret Thatcher was prime minster of the United Kingdom, she instructed government IT departments to document best practices. The reason for this was simple. The British government did not think it was getting value for money from its technology.

Consequently, the effort was not a theoretical exercise but a practical one. The basic commandment from the Iron Lady could be paraphrased as, “Document, do not invent.” That lead to the first release of ITIL® in 1989.

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Who is ITIL® for?

ITIL® is for any IT provider, regardless of size, technology or the industry they support. Whether managing IT in the public or private sector, manufacturing or financial industry, ITIL® is relevant everywhere.

It is for IT directors, management teams as well as individuals. It is also relevant to outsourced suppliers.

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